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Felipe Garcia
Mortgages & Protection
Complaints
Procedure
Please be assured that we treat complaints seriously.
If your complaint can’t be settled with us, you may be entitled to refer it to the Financial Ombudsman Service.
Full details of the FOS can be found on its website at:
We aim to provide our clients with excellent customer service. However, on the rare occasion where this isn’t the case, we take your feedback very seriously and will strive to improve our service.
If you or any other interested parties, i.e. guarantors, are dissatisfied with a recommendation we have made, you are entitled to make a complaint. We have a complaints procedure that is available on request. Please send your complaint to the email or call via the information shown under 'Send Complaint To'
Send Complaints To
Address
The Money Group, 27 Bridgegate, Rotherham, S60 1SN, UK
Phone